COVID-19: Medical Services Updates and Resources

How has COVID-19 affected services with GWU CHC Medical Services?

CHC Medical Services are currently being offered remotely by telephone triage. There are no in person visits available for CHC at this time.

What can I do to get connected to medical services?

Clinicians are available for phone call consultations Mondays through Friday 8:30am-5:00pm by calling 202-994-5300

Our after-ours nurse advice line is available all other times. Your call will be returned by a GW CHC clinician, if applicable, during business hours the following business day.

 

What medical services are offered over the phone?

The following services can be provided through the phone:

  • Advice regarding acute medical issues
  • Prescription refills
  • Lab and radiology orders/referrals (depending on local lab and radiology facility availability)
  • Specialist referrals
  • Medical forms
  • Please call for other services to see if we can be of assistance.

 

What if I need to be seen by a health care provider?

Unless you are having an obvious or emergent condition, please call our clinician line first at 202-994-5300. Please have on hand a pharmacy name, address, and phone number in case we need to send in a prescription for you. If we feel that you must be seen in-person by a clinician, we will give you instructions on how to be seen ata local urgent care facility or emergency room.

 

Is EMERG available to transport me to the emergency room?

No. Please call 911 to get emergency transport services during this time, only in the case of an emergency.

 

What if I think that I have an infection due to COVID-19?

Please call our clinician line at 202-994-5300, and we will discuss your symptoms and your options for evaluation. We can evaluate your symptoms and suggest a plan.  We can advise you of a course of action if you have a known or suspected COVID-19 contact. We can help you with the reporting process should you be positive and then direct you to other services the University may be offering while you are in quarantine.

We are able to provide referrals to local facilities that can evaluate and test you for COVID-19, if applicable.  Alternatively, we are able to order COVID-19 testing through the GW MFA walk-in and drive-through clinics, if we feel this is safe to do without an evaluation.  More information.  Results from testing at this site can take 5-10 days to complete.

 

How is Medical Services supporting the campus community at this time?

The staff is keeping updated on the latest Center for Disease Control and the DC Department of Health Guidelines in order to give the most current information to the students and to develop treatment or management plans or referrals for our students.  

We are participating in podcast and other virtual workshops to respond to COVID-19 and issues of general health and wellbeing.

 

Additionally, students with the Student Health Insurance Plan through Aetna may visit this page to view more resources about COVID-19: https://healthcenter.gwu.edu/covid-19-ship-resources