A counselor is available to speak with students in crisis 24 hours a day, seven days a week, 365 days a year.
Students in crisis needing urgent support during business hours can access support by calling the SHC at 202-994-5300. CAPS is conducting triage consutations Monday - Friday from Noon - 4:00pm. If students in crisis call outside of our consultation hours they will be asked a few questions to determine their immediate needs and will then be directed to a CAPS on-call clinician.
Students in crisis needing urgent support outside of business hours can access support by calling the SHC and pressing option 2 to be directed to an on-call clinician.
URGENT health concerns include minor illnesses and injuries that are time-sensitive but not life-threatening, including but not limited to:
- Allergic reaction with widespread swelling/itching
- Asthma not responding to usual medication
- Fever ≥ 101° F (38.3° C) or ≥100.4 lasting 2 or more days
- Injury with significant pain and/or swelling
- Possible fracture or dislocation; scrapes or burns with blisters
- Severe sore throat
- Significant or increasing pain, especially with fever
- Urinary infection, especially with fever or back pain
- Vaginal symptoms
- STI exposure/symptoms
If you are having an urgent medical issue, please call 202-994-5300 option #1 during normal business hours. Patients will be assessed over the phone and depending on the severity of the problem, and availability of appointments, may be offered a same day urgent care appointment or provided with home care instructions and offered an appointment in the following days.
If your call goes to voicemail, please leave a message that includes your first and last name, GWID, date of birth, and telephone number.
Alternate Urgent Care Options
Having cold or upper respiratory symptoms? Click here for some helpful advice.
Our24/7 nurse advice line is also available when the SHC is closed by calling 202-994-5300.
If you feel you must see a physician and the SHC is not open, here are some local options to obtain care:
- GW Immediate and Primary Care
- 1101 15th St NW, Washington, DC 20005
- (202) 798-0100
- MedStar PromptCare
- 228 7th St. SE
- Washington, D.C. 20003
- (202) 698-0795
Potentially Life-Threatening Emergencies
A medical emergency may be life-threatening. Examples include but are not limited to:
- Any condition that feels life threatening
- Alcohol or other types of poisoning
- Major injuries, such as bone protruding through skin
- Unconsciousness - unable to rouse
- Severe difficulty breathing, shortness of breath
- Chest or abdominal pain or pressure
- Fainting, sudden dizziness, weakness
- Changes in vision
- Confusion or changes in mental status
- Any sudden or severe pain
- Uncontrolled bleeding
- Severe or persistent vomiting or diarrhea
- Coughing or vomiting blood
- Suicidal feelings
- Difficulty speaking
- Unusual/ severe abdominal pain
In case of emergency:
- If you are on-campus, please contact GW Emergency Services at 202-994-6111 to coordinate transportation to The GW Hospital Emergency Department located at 900 23rd Street, NW.
- If you are off-campus, report to the nearest emergency room.
- Remember to bring your ID, copy of your insurance card, immunization record, and medication and allergy list. All fees incurred will be your responsibility.
Still unsure of what to do? Call 202 994 5300 for 24/7 advice.