Urgent Care

Fall 2020 Information

Please refer to our Services FAQ for more information about how COVID-19 has affected our operations for Fall 2020.


Students in crisis can call 202-994-5300 and press option 2 to speak to a counselor 24 hours a day, seven days a week, 365 days a year.

The Colonial Health Center also offers walk-in hours to meet in person with a counselor for urgent support. In crisis situations, you are not required to schedule an appointment, simply come in during business hours and ask to speak with a counselor.

For after hours mental health support, call 202-994-5300 and press option 2 to speak to a counselor on call.


General Information

URGENT health concerns include minor illnesses and injuries that are time-sensitive but not life-threatening, including but not limited to:

  • Allergic reaction with widespread swelling/itching
  • Asthma not responding to usual medication
  • Fever ≥ 101° F (38.3° C) or ≥100.4 lasting 2 or more days
  • Injury with significant pain and/or swelling
  • Possible fracture or dislocation; scrapes or burns with blisters
  • Severe sore throat
  • Significant or increasing pain, especially with fever
  • Urinary infection, especially with fever or back pain
  • Vaginal symptoms
  • STI exposure/symptoms 

If you are having an urgent medical issue, please call 202-994-5300 option #1 during normal business hours. Patients will be assessed over the phone and depending on the severity of the problem, and availability of appointments, may be offered a same day urgent care appointment or provided with home care instructions and offered an appointment in the following days.

If your call goes to voicemail, please leave a message that includes your first and last name, GWID, date of birth, and telephone number.

Alternate Urgent Care Options

Having cold or upper respiratory symptoms? Click here for some helpful advice.

Our nurse advice line is also available when the CHC is closed by calling 202-994-5300. 

If you feel you must see a physician and the CHC is not open, here are some local options to obtain care:


Potentially Life-Threatening Emergencies

A medical emergency may be life-threatening. Examples include but are not limited to:

  • Any condition that feels life threatening
  • Alcohol or other types of poisoning
  • Major injuries, such as bone protruding through skin
  • Unconsciousness - unable to rouse
  • Severe difficulty breathing, shortness of breath
  • Chest or abdominal pain or pressure
  • Fainting, sudden dizziness, weakness
  • Changes in vision
  • Confusion or changes in mental status
  • Any sudden or severe pain
  • Uncontrolled bleeding
  • Severe or persistent vomiting or diarrhea
  • Coughing or vomiting blood
  • Suicidal feelings
  • Difficulty speaking
  • Unusual/ severe abdominal pain

In case of emergency: 

Still unsure of what to do? Call 202 994 5300 for nurse advice.